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VinciSpin Responsible Gambling

Gambling is entertainment. That is the basis on which VinciSpin operates, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. VinciSpin holds a licence issued by the Curaçao Gaming Control Board (licence number OGL/2024/1126/0521), and player disputes fall under that regulatory framework.

Our commitment

VinciSpin operates under the Curaçao Gaming Control Board licence OGL/2024/1126/0521, held by Terdersoft B.V. Responsible gambling is a condition of that licence, not an optional extra. Because VinciSpin is not licensed by the UK Gambling Commission, GAMSTOP integration does not apply to this site.

Tools available

Several tools are available directly inside your account, without needing to contact support.

Deposit limits can be set from the cashier under personal settings. You can apply a daily, weekly, or monthly cap on how much you deposit. Changes to limits that reduce your cap take effect immediately. Increases may be subject to a cooling-off period before they apply.

Additional tools include:

  • Session time limits, to cap how long you play in a single sitting
  • Reality checks, which prompt you at set intervals during a session
  • Loss limits, to restrict how much you can lose over a defined period
  • Cool-off periods, giving you a short break from the account without full closure
  • Self-exclusion, available directly via your profile settings, with options ranging from a defined period through to indefinite exclusion

Self-exclusion is self-service via the profile. Full account closure is handled through Live Chat or by emailing [email protected] .

Signs to watch for

Some patterns can indicate that gambling has moved outside its intended role. These are factual markers, not a judgement.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or using funds set aside for other purposes to gamble
  • Feeling restless or irritable when you are not gambling
  • Concealing how much time or money you spend on gambling

If any of these apply, the tools above and the organisations below are a practical starting point.

Where to get help

Several independent organisations offer free, confidential support.

These services operate independently of VinciSpin. Contacting them does not require you to close your account first.

Contact us

To request self-exclusion, set up a cooling-off period, or ask any question about the tools on this page, reach our support team via Live Chat (available 24/7 on site) or by email at [email protected] . For account closure specifically, you can also write to [email protected] . We action self-exclusion requests as soon as they are received.